W. D. Smith, Jr., MBA, CPCU, CLU, ChFC, AIM, AIS, AI, State Farm Fire Core Property Claim Team Manager, reported about a training program I wrote:
“I must tell you that this is the most enjoyable course I have ever taken. I learned or was reminded of so much. I was moved. I was inspired. I will use insights from your course to educate and motivate my employees who handle and adjust claims in 34 states across the country. I will also be recommending your course to anyone who needs continuing education. In fact, please let me know if you have any other courses in the catalogue.
“As you can see from my signature line below, I’ve taken a course or two over the years. I just want you to know how much I appreciate the time, the care, and the love for (and understanding of) this industry that you demonstrated by writing such a fantastic course. The depth and breadth of knowledge and research were impressive to say the least. The fow was outstanding. The text was written thoughtfully, with appropriate respect, wonderful quotes, and with subtle humor…. All of this was a refreshing change from much of the insurance coursework that is typically available….
“Mr. Zalma, this course was simply OUTSTANDING! Thank you so very much for creating it!”