Do You Need a Staff that Understands Property Insurance Claims?

   Excellence in Claims Handling – Property Insurance Claims Certification

New Web-Based Courses for Those

Needing to Deal With a Property Insurance Claim

Excellence in Claims Handling Certification will Help you to Prepare for a Career in Insurance.

The Excellence In Claims Handling program provides everything a person or entity presenting a claim needs to effectively present the claim and provides the insurance claims person with everything he or she needs to properly represent the insurer.

The insured, risk manager, or corporate counsel will be able to present a first party property claim – whether a fire, theft, or windstorm or some other insured against cause – with little difficulty and professionalism and present a sworn proof of loss acceptable to an insurer.

The insurance claims person completing the course will be able conduct a thorough investigation of the policy and claim. The insurance claims person will also be able to assist an insured to fulfill all of the promises made by the insured to the insurer and the insurer to provide the indemnity promised by the insurance policy.

Each person completing the course will be able to claim that he or she is a professional first party property claims person ready to provide excellence in claims handling and be ready to resolve any claims problem that arises for the benefit of the insurer and the policy holder.

Courses Available from Experfy.com

I am pleased to announce that there is now available a series of courses available to help anyone involved with a property insurance claim an ability to provide or receive excellence in claims handling.

The series of courses was designed so that the student can obtain the needed information easily while he or she sits down in the morning for a first cup of coffee or any other time in the day in short, easy to consume lessons. For instance “Insurance and Claims” is made up of three modules and 27 lectures while “Investigating the Property Claim” is made up of four modules and 65 lectures. You can review each course, each module and each lecture at the links below.

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Course Description

The Excellence In Claims Handling program provides everything the insurance claims person needs to properly represent the insurer when presented with a first-party property claim. It also provides the person or entity insured, its risk manager or CFO with everything needed to present a claim to effectively present the claim and provides the information needed to obtain the maximum indemnity promised by the insurance policy. A key to every insurance claim is the thorough investigation required by law where the insurer’s adjuster or claims person works with the insured or his, her or its representative, to gather sufficient facts to determine the cause and origin of the claimed loss, whether the loss was due to a cause, the risk of loss of which was insured, and if so to determine the extent of the loss and the indemnity owed by the insurer to the insured. This program provides the insurer’s representative the tools needed to complete a thorough investigation and the insured’s representative with the tools to assist the adjuster to complete the needed investigation promptly so that the insured and the insurer are satisfied with a prompt and complete payment of the indemnity promised by the policy.

What am I going to get from this course?

Either conduct a thorough investigation of a property insurance claim or be ready and able to assist the insurer’s representative in the need to complete a thorough investigation of a property insurance claim.

Excellence in Claims Handling: Investigating the Property Claim

Insurance and Claims:

How an insured and insurer deal with a first-party property claim.

Understand how to read and understand a first-party property insurance policy so that a property insurance claim can be thoroughly investigated, evaluated and adjusted to the satisfaction of the insurer and the insured.

Course Description

The course provides the information needed by a person or entity insured faced with damage to or loss of real or personal property. It explains the reasons for insurance, how the insurance contract is constructed, read, understood and applied to provide the person or entity insured with the indemnity promised by the policy. Understand how to read and understand a first-party property insurance policy so that a property insurance claim can be thoroughly investigated, evaluated and adjusted to the satisfaction of the insurer and the insured.

What am I going to get from this course?

Understand how to read and understand a first-party property insurance policy so that a property insurance claim can be thoroughly investigated, evaluated and adjusted to the satisfaction of the insurer and the insured.

Instructor Barry Zalma is an insurance coverage consultant and Certified Fraud Examiner.

Excellence in Claims Handling:

Knowledge of Insurance Law.

The course explains the legal basis for the interpretation of the property insurance policy contract and how courts interpret those contracts.

Course Description

The Excellence In Claims Handling program provides everything the insurance claims person nee

ds to properly represent the insurer when presented with a first-party property claim. It also provides the person or entity insured, its risk manager or CFO with everything needed to present a claim effectively and provides the information needed to obtain the maximum indemnity promised by the insurance policy.

The program explains the legal basis for the interpretation of the property insurance policy contract and how courts interpret those contracts. A first-party property insurance policy makes multiple promises including a promise to provide indemnity to the insured in case of a loss by a peril – like fire – insured against. The first-party property policy imposes obligations on the claims person and the insured so that the insured can, with the assistance of the insurance claims professional, prove to the insurer that the loss was caused by a peril insured against, the extent of the loss to repair or replace the property with material of like kind and quality and negotiate a settlement acceptable to both the insured and the insurer.

The program is presented in increments that can be reviewed at the convenience of the student whether viewed in short increments with the student’s first cup of coffee in the morning or as the last effort of the day. Repetition also aids in learning. When all of the course increments are completed the student will be able to announce that he or she is a first-party property claims professional and knows everything needed to either investigate and adjust a property insurance claim or everything needed to present a first-party property claim to an insurer so that the indemnity promised by the policy can be obtained quickly, effectively and without dispute.

What am I going to get from this course?

Excellence in First Party Property Insurance Claims

The insured, risk manager, or corporate counsel will be able to present a first party property claim – whether a fire, theft, or windstorm or some other insured against cause – with little difficulty and professionalism and present a sworn proof of loss acceptable to an insurer.

The insurance claims person completing the course will be able conduct a thorough investigation of the policy and claim. The insurance claims person will also be able to assist an insured to fulfill all of the promises made by the insured to the insurer and the insurer to provide the indemnity promised by the insurance policy.

The student will have a basic understanding of insurance law and how that law is applied to the interpretation of the insurance contract.

Excellence in Claims Handling:

Solving Claims Problems

Learn about problems that arise as a result of a first party property claim and how each problem can be resolved with information learned from the course and other Excellence in Claims Handling programs.

Course Description

What am I going to get from this course?

Excellence in First Party Property Insurance Claims

The insured, risk manager, or corporate counsel will be able to present a first party property claim – whether a fire, theft, or windstorm or some other insured against cause – with little difficulty and professionalism and present a sworn proof of loss acceptable to an insurer.

The insurance claims person completing the course will be able conduct a thorough investigation of the policy and claim. The insurance claims person will also be able to assist an insured to fulfill all of the promises made by the insured to the insurer and the insurer to provide the indemnity promised by the insurance policy.

Each person completing the course will be able to claim that he or she is a professional first party property claims person ready to provide excellence in claims handling and be ready to resolve any claims problem that arises for the benefit of the insurer and the policy holder.

https://www.experfy.com/training/courses/solving-claims-problems

To supplement to the courses Barry Zalma has written Ten Volumes Comprising A Comprehensive Group of Materials on Property & Casualty Insurance Claims are available as paperbacks or Kindle books from Amazon.com.

Insurance claims professional and expert witness Kevin Quinley said about the following ten volumes: “Zalma’s series of books is a terrific blend of both the legal underpinnings and the practical implications for the claim practitioner.

Insurance Maven Bill Willson said: “Zalma On Insurance Claims” is a tour de force, an indispensable tool that should be a part of every claims training program in America and in the library of every claims professional for quick and frequent reference. This comprehensive guide belongs in the library of every insurance defense AND policyholder law firm. It should be a part of every claims training program of carriers, independent adjusting firms, and public adjusters. Many of these parts should be part of the training or reference programs for non-claims personnel, from agents to underwriters to risk managers.”

Also useful is The Compact Book of Adjusting Property Insurance Claims – Second Edition, A Manual for the First Party Property Insurance Adjuster Available as a Kindle book and Available as a paperback.


Barry Zalma, Esq., CFE, now limits his practice to service as an insurance consultant  specializing in insurance coverage, insurance claims handling, insurance bad faith and insurance fraud almost equally for insurers and policyholders. He also serves as an arbitrator or mediator for insurance related disputes. He practiced law in California for more than 44 years as an insurance coverage and claims handling lawyer and more than 50 years in the insurance business. He is available at http://www.zalma.com and zalma@zalma.com.

Mr. Zalma is the first recipient of the first annual Claims Magazine/ACE Legend Award.

Over the last 51 years Barry Zalma has dedicated his life to insurance, insurance claims and the need to defeat insurance fraud. He has created the following library of books and other materials to make it possible for insurers and their claims staff to become insurance claims professionals.

About Barry Zalma

An insurance coverage and claims handling author, consultant and expert witness with more than 48 years of practical and court room experience.
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