The Six Key Questions Whose Answers are Needed to Complete Every Statement or EUO
Every interview is directed toward determining the answer to six questions:
When these key questions are answered, the professional will know all that is necessary to decide to agree to or decline to pay a claim. The EUO can only be a success after all of the six questions are answered fully.
The questions are universal. They are the outline for every EUO. The information needed to make any decision in any EUO situation rests on the answers to the six questions.
No interviewer who is assigned to take an EUO should think his or her work is complete until the subject of the EUO has answered all six questions in detail with follow-up questions called for by each answer.
There is no better way to ensure the quality of the investigative package than with clear and detailed interviews. The organizations whose professionals are good interviewers will save a great deal of money, as well as time and effort. No professional can call him- or herself a professional interviewer until he or she has mastered this most productive of all investigative techniques — obtaining complete answers to the “who, what, where, when, why, and how” questions.
© 2020 – Barry Zalma
Barry Zalma, Esq., CFE, now limits his practice to service as an insurance consultant specializing in insurance coverage, insurance claims handling, insurance bad faith and insurance fraud almost equally for insurers and policyholders. He also serves as an arbitrator or mediator for insurance related disputes. He practiced law in California for more than 44 years as an insurance coverage and claims handling lawyer and more than 52 years in the insurance business. He is available at http://www.zalma.com and firstname.lastname@example.org.
Mr. Zalma is the first recipient of the first annual Claims Magazine/ACE Legend Award.
Over the last 52 years Barry Zalma has dedicated his life to insurance, insurance claims and the need to defeat insurance fraud. He has created the following library of books and other materials to make it possible for insurers and their claims staff to become insurance claims professionals.
Read posts from Barry Zalma at https://parler.com/profile/Zalma/posts
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